CORPORATE TRAVEL SERVICES
Established in 1980, IBC Travel Experts offers a complete range of Corporate travel agency services, working globally with all the leading suppliers for the benefit of our clients. Over the years, our reputation and client base have grown as a result of our focus on several key areas of our business; service excellence, the quality of our staff, technology, the range of services we offer and our 'fresh approach' to all aspects of corporate and business travel management. To all of us at IBC Travel Experts, the term 'fresh approach' demands that we are reliable, efficient, flexible, pro-active, courteous and above all, co-operative in everything we do. It also means building relationships with our clients, based on a thorough understanding of their requirements and objectives, adapting our skills and experience to provide them with genuinely tailored travel management solutions. Whilst individually these qualities are perhaps not unique, we believe that it is rare to find all of them under one roof - and it is this unique combination - coupled with rigorous self-assessment and re-evaluation that form the cornerstone of IBC Travel Expert's fresh approach to business and corporate travel.
Our clients come from varying sectors of the national and international business community - cosmetics, engineering, interior design, pharmaceuticals, software, professional sports, the arts, management consulting, banking, fund management, the legal professions, charitable orgainisations, management consulting and fashion. The majority of them can be categorised as small to medium-sized enterprises (SMEs), although we have no set parameters that limit the size of companies or organisations we serve.
Recent advances in technology - such as e-ticketing, online booking facilities and electronic itinerary acquisition have meant that geographical proximity to our clients is no longer the factor it was a few years ago; from our premises in West Molesey (near Hampton Court) we arrange travel for companies based in Glasgow, Manchester, Durham, Exeter and Cardiff, as well many located in London and the Home Counties.
Our Services
Air Travel
Using cutting edge technology (including the innovative and highly sophisticated global reservations system from Sabre) we have instant access to availability and 'published' fares from over 300 airlines. As members of Advantage (the leading consortium for independent travel management companies) and its Business Focus Group, we also have access to literally millions of specially negotiated and exclusive contract fares, which means we can obtain substantial savings on published fares for our clients in all classes of travel. In addition, we use an internet flight scanner to search for alternative options and the lowest fares from over 50 low cost and 'no-frills' airlines' websites.
Hotels and car rental
Through a variety of channels, we have access to over 170,000 hotels worldwide, (both chains and independent properties), allowing us to build tailored corporate rate hotel programmes for our clients and in many cases, the ability to negotiate best rate guarantees. Similarly, we work with all the globally recognised car rental companies (as well a selection of firms at national and local level) and can source the most competitive vehicle rental rates available.
We also provide all of the following services:
- Eurostar, domestic and international rail
- Airport transfers & car parking
- Business travel insurance (individual, multi-traveller, single-trip, multiple-trip or annual policies with cover and benefits)
- Visa applications and passport renewals
- Foreign currency
- Chauffeured cars
- Leisure travel department for holidays and personal travel
- Group travel, conference and incentive trip department
- Executive aircraft charter
- Account management and travel data reporting
- Travel policy advice and implementation
- Full Accounting and administration support
We also offer a range of payment solutions:
- Monthly credit facilities
- Company credit card account
- Airplus company credit accounts (lodged card payment scheme specifically for business travel)
- Company and personal credit cards
- BACS transfers
IBC Travel Expert's services are enhanced by effective and pro-active account management and the development and implementation of company travel policies. Our objective is to ensure that we deliver all of our services in a highly reliable, dependable and efficient manner. Here are just a few of the ways in which we can assist our clients to manage their travel:
- Carefully plan and agree detailed implementation and operational processes such as establishing channels of communication, the creation of traveller profiles, agreeing booking procedures and arranging staff briefings
- By analysing our clients' travel patterns, we can help them to reduce their travel expenditure by negotiating exclusive fares, route deals or rates with airlines, hotels and car rental companies.
- Create and implement travel policies and a focused business plan aimed at delivering the best services and enabling our clients to exercise greater control over their staff who book travel and monitor overall travel expenditure more easily.
- Assist our clients to communicate the benefits of a managed travel policy within their organisation
- Provide our clients with management reports that illustrate compliance with travel policies and cost savings performance.
- Create and implement service level agreements to ensure greater customer satisfaction.
- Arrange regular review meetings to discuss the success of client partnerships, with ongoing measurement and monitoring of our service provision.
- Continually offer advice and service enhancements
- Streamline payment and accounting procedures.
Corporate Travel and Business Travel - Our Commitment
At IBC Travel Experts, our philosophy is simple; customer service is the key factor in successful corporate and business travel management and we believe that our high standards set us apart from our competitors. The expertise of our staff, attention to detail and use of the latest technology combine with diligent business processes to contribute towards a fresh and innovative approach to business and corporate travel management. Simply speak to an IBC Travel Expert's by calling: 020 8941 5080 or alternatively, complete our Business Travel Enquiryform and a member of our team will contact you as soon as possible.
